If your product is defective, you may
return it for a refund, or an immediate replacement,
subject to manufacturer restrictions. All non-defective returns are subject to a 15% restocking
fee. Before returning any item, you must contact our returns
department via email within ten days of receipt of merchandise for a
Return Merchandise Authorization (RMA). IMPORTANT: Any package returned to us without a RMA # on the outside of the package will be returned to you
at your expense.
Returns are simple and easy. We are committed to providing the
best customer satisfaction possible. We will gladly refund or replace any
defective item and most non-defective items within 10 days of receipt of your
product. You may return products that:
(1) Are not opened
(2) Are in their original
packaging
(3) Have original manufacturer information
(4) Are not
used, installed, or disassembled
(5) Are not damaged due to incorrect
installation
(6) Do not having missing parts, hardware or
instructions
(7) Returned items must be able to be resold - Use a
shipping label or shipping box. If you write the shipping address on the
outside of the item or its box then the item cannot be resold and it will be
returned to you.
(8)Any attempt to stop credit
card payment on merchandise not accepted by Gameland Sports for
return/exchange because the 10 calendar days return/exchange period has
elapsed, will result in appropriate legal action to recover any and all monies
due to Gameland Sports.
In the event that a gaming table has been shipped and then you decide
to cancel it or refuse delivery you will be charged for the shipping to you
and the return shipping plus a 20% restocking fee.
Damaged
Products
1. Poker Tables: If your table has been damaged
in shipment:
Inspect your table at the time you receive it. Dropped table
damage can occur without visible box damage. Take the table out and look at
both sides. We get calls from customers that open the box, look inside and
determine everything's fine. Then a week later they take it out, find some
damage and there's nothing we can do. We must file a claim to recover damages
within the first two business days following the delivery. Please remove the
table from the box and insect both sides at the time it's delivered. We cannot
stress the importance of this enough. Report any damage at the time of
delivery and see that the driver notes the damage on the delivery
form.
2. If a Truck line delivers your table. You
must open the box(es) and inspect the table BEFORE you sign for it. Once you
sign for a truck line delivery, other than FedEx, you've accepted it in the
condition that you received it and there's nothing we can do to recover
damages or replace the damaged table. If one piece is damaged just refuse that
piece and accept the other You need to write on the drivers ticket why you are
refusing delivery of one or both pieces (Damaged - Refused is all you need to
write on the ticket) But do not sign for it. Call us immediately at
1-586-783-8800.
Additional Trucking Charges:
Most
truck drivers are union drivers - not inside delivery drivers. They are not
paid to take your poker table inside your home, office, garage, or any place
else. They are paid to deliver the table to you - once. So if we incur
additional charges from the trucking company for things you requested, like
changing the delivery address, inside delivery, or a return delivery, and we
get charged for it... we will charge you for them too and we'll send you the
trucking company invoice to show the cost. Truck drivers are nice people and
normally they'll do whatever you ask... but it's not free. It's very
expensive. Most fees are in the $75 range, and if you don't mind paying the
fees, that's ok with us. So please be aware that if we get charged for a
special service that you requested - then you'll get charged for that service
too.
3. Items other than poker tables:
UPS - Please contact us within 24 hours of receipt of other products to
begin the Returns process. Email us at returns@gamelandsports.com
We'll then
contact you via email with further instructions on filing your claim. Table damage
claims more than 2 days after delivery will not be honored.
4. Other Items: If your
product has been damaged in shipment, please contact us within 24 hours of
receipt of your product to begin the Returns process. We'll then contact you
via email with further instructions on filing your claim. Email us at
returns@gamelandsports.com
If
you have any questions, comments, or suggestions please contact us at:
Gameland Sports
37095 Groesbeck
Hwy.
Clinton Township, Mi. 48036
586-783-8800
Customer Service Hours:
Monday - Saturday: 10:00 -
8:00 EST
Sunday 11:00 -
5:00
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